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Thursday, September 16, 2010

Work Woes

I must say that after working for a little less than a month, I feel better about myself. Previously, I struggle with doing stupid mistakes like messing up kitchen orders and making iced cappuccinos that were not quite up to standards. Well, I am better now. I am more relaxed when the crazy coffee break crowd fills the Pastry/Coffee shop, and I think that I m pretty proud of the fact that I can balance being a cashier and a barista at the same time without making mistakes. 

However.... yes there is always "however"....

I think some customers just take pleasure in tormenting workers. And that is absolutely not cool, especially when I know that I am not wrong. For your information, I think I have a pretty good attitude when it comes to work. Growing up in a business oriented family, I was always taught that customers are always right, and I should always put on a smiley face no matter how ridiculous that specific customer maybe. I ALWAYS apologize whenever I am wrong, even if I am right, I still do too, but I would sometimes get frustrated for not standing up for myself. Most of the time, I would just let it go. Which is why I am ranting here.

Work woes.

There was once I took a delivery order through the phone. Since I know the fact that sometimes I might get a little careless, I always made sure that I repeat the orders back to the customers at least twice, sometimes even three times! So, I took care of this lady through the phone. She ordered a whole bunch and I read through the slip three times. Food was delivered. The next thing I know, she called back and said that I placed an order for a wrong sandwich.
First of all, when it comes to ordering, she did not give me the sandwiches name. All she said was, "That sandwich with turkey." When I said, "Is it the Cote Ouest Baguette?" She said, "Yes."
Then I repeated the order THREE times.
And now you are telling me that it is the wrong order?
Thanks lady. I got yelled at by my manager.

After that, I went on a break.
Apparently, she called again because someone forgotten to put in her order of chocolate biscottis, which I DID write down in the order slip. Now, that was the kitchen's fault. But since I am technically still new, my manager blamed me for not writing that in the order slip. How could that happen when I charged her bill based on her order slip? If its on the bill, it's on the order slip damn it.
Agh. Do I have scape goat written on my forehead?


Case number two.
Whenever I take 'to-go' orders, I would offer to bag the item in a bag. Since the environment is so fast paced and every person's request is different in the sense that some people would like me to bag it for them personally, some would just ask me to hand over the bag so that they could do it themselves, I usually go by instincts on what a person would want based on how 'in-a-hurry' do they look. Today, a lady took a parfait cup from the express station and took it to my counter to pay. Usually a customer would hand me the item so that I can bag it for them. She just left the parfait cup on her side of the counter (which was impossible for me to reach), so I just offered her a paper bag with a spoon and a napkin just in case she needed it. (She didn't even ask for one) I charged her and moved on to the next customer.
The next thing I knew, my manager came towards me and said that the lady was extremely upset with me because I didn't bag the item for her. Whattheeffingcake?! 
If you want me to bag an item for you, tell me! Or at least, give the item to me so that I can do it for you! I always bag things for my customers. Always. And that one time that I didn't do it, I got yelled at.
Seriously, even if I didn't bag it for you, does it hurt to bag an item yourself? This is not a 5 star or a Gordon Ramsey fine dining restaurant for your mother's sake. 
And you just had to go straight to my manager for something so bloody small. 


And that was just case number two. 
I have many more stories about how people getting upset just because we check 20 dollar bills if it was a counterfeit. Why would you even get upset about that. Why do people get offended SO DAMN easily? Do they have nothing else better to do?
I bet that they are unhappy individuals because they don't know how to appreciate little things in life and they would rather spend time getting upset over little tiny details like this.


Owh well. As I have said, work woes. You can't have one without the other can't you.

2 comments:

EmElbee said...

Hang in there, Sue-Yenn! I think this phase is called "paying your dues". You've certainly got the right attitude.

Here is a tip to a little known gem in NYC:
http://www.bargemusic.org/

EmElbee said...

Hang in there, Sue-Yenn! I think this phase is called "paying your dues". You've certainly got the right attitude.

Here is a tip to a little known gem in NYC:
http://www.bargemusic.org/