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Friday, November 26, 2010

UOB You Owe Me...
an explanation.

Ever wondered what would happen if you had your wallet filled with cash, IDs, and credit cards stolen?
Cash, how much would there be in your wallet? Maybe a lot, but rarely a fortune.
IDs, you can remake.
Credit cards, bad idea.

One of the worst things that could happen is that evil black hearted person swiping away your hard earned money. Worst, money that you don't even have or even dreamed of spending. The other thing to happen is your bank, which you trusted to protect your funds blaming it all on you, saying that you were not careful enough, and you HAVE to pay off that costly fraud case.

Let's stop all the rambling and let me spill the beans shall we?

On the last few days of December 2009 after visiting for Lynn's graduation, dad made his was back from New York to Malaysia. During his transit in Hong Kong, he found that his wallet (which was located in his back pocket) was stolen. He had some cash, his IDs, and his three credit cards issued by Citibank, HSBC, and, Singapore's United Overseas Bank (UOB). Unfortunately, he had already boarded the plane and besides notifying the cabin crew, he had no way of calling anyone, or any of the banks during the flight.

During the 4 hour flight from Hong Kong to Malaysia, approximately RM 90,000 was swiped out of the 3 credit cards. Yes, RM 90,000 which is equivalent to roughly $ 29,000 USD.

When we heard the news, boy we were all furious!!

How could this even happen? Banks will usually notify the customers before any unusual transactions. Be it in a different state, country, or even a huge transaction. Heck, when I first came to NYC for a holiday, my credit card was blocked by my bank because I had never made a transaction in NYC at that time. In fact, I was really happy that it happened because I was reaffirmed by how cautious my bank was. I knew that I was safe. 
On the other hand, the amount that was transacted out of dad's cards were substantially large amounts in another country. Wouldn't that cause suspicion on the banks' part?  

Anyway I thought, 'Well, it should be fine. The banks would cover fraud cases and my dad had proof that he was not physically at the location where the card was swiped (he was obviously in mid-air flight to Malaysia). And banks usually cover fraud cases like these'. No worries.

After reporting the case to the police in both Malaysia and Hong Kong and after their respective investigations, Citibank and HSBC concluded that the transactions were indeed  fraudulent, and decided to waive my dad's liability for those transactions. 

Unfortunately, UOB continued their demand of payment together with interest and late payment charges. I believe by demanding payment arising from fraud cases, UOB has not complied with Clauses 15.1, 15.2 and 15.3 of Bank Negara Malaysia Guidelines BNM/RH/GLO-041-01. 
I also remember reading a High Court case where it was decided that the card holder was not responsible for fraudulent transactions from her card.

Being an international bank, it is difficult to believe that UOB would react so irresponsibly with fraud cases like this. 
You would think that a well established Singaporean bank like UOB would have made sure that their customers are guaranteed with protection, and yet it isn't. I understand if they want to take precaution on their part and make sure that they protect themselves. However, this is a case with all the proof that they need to know that this is a FRAUD!

Dear UOB customers and future customers, please rethink if you plan to open an account with UOB. Think about it, if they can't even guarantee your protection, what do you think they can do for you? There wouldn't be any difference between the bank and the thief then?

Thursday, November 25, 2010

Turkey Day!

Good day all,

First off, Happy Thanksgiving!!
I really love the idea of having a special day devoted just to give thanks and be grateful of all that we are blessed with. At the same time, I would also think that we should be grateful every single day. Sometimes people become pessimistic and discouraged, and having this one day simply forces you to rethink. Isn't it an absolute great idea?

Anyways, dad and mom are here visiting for 2 weeks. Despite my lack of work this week, I am kinda glad that I've got extra time to spend with my parents that I have not seen for the past few months. Dad came for my graduation, so the last time I saw him was in early May. As for mom, saw her during Christmas. It's been way too long!

Went to Washington DC to visit my aunt and cousins

Happy Thanksgiving!


Thursday, November 18, 2010

Google Translate

Came home from work today and checked my mail.

Friend: Hey Sue-Yenn, is this you? *video link attached*

I thought, "What are you talking about? I didn't film anything in Malaysia?"

*clicked on link*

It's the video I filmed last week!!!!!! My first paid acting gig!!!!
It is basically a partnering with Google to promote Google Translate through Google Slam at www.demoslam.com

My face looks so round in it :-(

Vote for the video on www.demoslam.com! :)


Friday, November 12, 2010

You are the Controller

Here's a short video clip of the performance that I was involved in at Times Square with Ne-Yo and Lady Sovereign. Great experience!

I've been really blessed lately, with the extra time that I have, I actually had the time to looking up auditions and submit myself for new things. Speaking of that, I just did a short video shoot for Google's Demoslam.com. Hopefully I'll get to post it up soon. It wasn't anything big at all, but it just felt good that I am doing something and I am getting my feet wet. Best of all, I was paid and I get to add on more to my reels in my website.

On the other hand, I had a mini meltdown the other day because I felt like I've hit a wall. It is so stressful having to balance between the thing that I have to do, and the things that I want to do. There were many times that I have to sacrifice work time (which means money) for small auditions or film shoots that are not even paid or whatsoever. I know it will all be worth it in the end, its just, frustrating. I'm two weeks into my catering job now. And did I tell you that it is part time? Which means, if they need you, they call you. They have no jobs for you, you probably wont work for a week or more. What a trade off for freedom and actual time to pursue your dreams right?

Oh well. Gotta live with it.

New haircut for a new phase in life? Yeah, I always believe in that.

Monday, November 08, 2010


15 weeks since I have moved to New York City and so many things have changed.
I had a 9 to 5 job for almost 3 months. Due to many factors, I decided that job was not for me. Beg you, I liked where I worked. The people and customers were nice and all but I was not happy with the management, the way they handled simple things that needed black and white. Also, there wasn't a point for me staying If I could not leave to go for auditions. That is my priority, and that was the first thing I told them when I got hired.

I finally left the job last Wednesday. Booked my first paid gig as a dancer along with 599 others at Times Square. We danced for R&B singer Ne-Yo and UK rapper Lady Sovereign. It was epic. As much as I was thrilled, it was only a one time thing. Now that that's done and over with, I'm on to my search for the next gig. I really do hope I get to book something soon. It's not that I am not doing anything else. I am currently involved in a Christmas Show and I will be filming for a NYU masters student film. But they are all volunteer work. I'm not complaining. Just stating the fact. A part of me really wonder how long more can I hold on to this for.

I had my first catering job last Thursday. Wasn't bad at all. I loved the people that I worked with. Almost 90% of them were actors, artists, and musicians. After working in an environment with a majority of minorities ( not that I hated it. In fact I really made some good friends. It just wasn't my crowd), it felt great to finally be in sync with everyone else. The downside of that catering job is that I don't get a set amount of hours. I need to get another part time job :(

It seems like I am complaining so much but I feel like I am going through a quarter life crisis. But then again, I think that as long as I am in this business, I will feel this way forever. Gotta get use to it. Life is hard and I need an out, at the same time stick to what I love doing. I keep telling myself, its only been 3 months and I can do better than this. Now that I have more time for auditions, let's hope something happens. And something will happen soon!

I can do this. I can do this. I can do this. I can do this.

Mom and dad are visiting next week. I need more love right now.