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Monday, February 14, 2011

Waiter woes

Sigh. I don't even know how to start.

Yesterday was just an exhausting day for me. Both physically and emotionally.
I woke up at 6.40am for a catering gig at the science center and worked from 8.30am till 2.30am. The gig was pretty easy and all but the fact that I had to rush to my other job in Manhattan that starts at 4pm leaves me no time to grab a bite or to even go home.

I arrived my other job at 3.30am. Half an hour early. Since I had nothing else to do, I started work early. Thankfully the place was busy as time would pass faster for me. I had a consistent amount of table to serve and all. Everything was going on smoothly until...

1. Couple number one.
Tipped me 4 dollars out of a 66 dollar bill.
Cheap skate. I was extremely shocked to how civilized a person can be. I spoke to a coworker and he told me to confront them. How?
"sir, why are you so cheap? Please give me more money?"

I don't think I have the balls to do it. My coworker who have worked for a long time then preceded to their table with the receipt and told them that he was my trainer and that it was actually my 2nd day of work here.
"the poor girl has to pay taxes with the very little amount of tip that you gave her. Did she do anything wrong?"

Obviously they felt bad, and then gave him a 10 dollar bill to pass to me. I was glad of course. I went to their table, thanked them. Problem solved.

2. Butt head.
On busy nights like this, table services are only allowed for dining. If you are just there to grab a drink, please help yourself at the bar.

My section was pretty busy and all, after the couple left, the butt head sneakily creeped into
my section and made himself very comfortable for me to serve him. I knew that he wasn't seated by the hostess so for a while, I ignored him. Finally, I said,

"Good evening sir, are you waiting for anyone?
Nods
"Are you ordering food?"
"Yes"

Oops, I felt bad. Maybe it was my mistake.
I then cleaned up his table, gave him a drink menu, food menu and made sure he was taken care of. Giving him extra attention to replace my silliness before. An hour went by, still no one. He was sitting there with his beer by himself. He then called for the bill.

That butt head effing lied! If I wasn't busy, fine sit all you want but there were people waiting for tables and all at my section. And you just wasted an hour of my time serving nothing but a tab of 6 dollars for a beer?
Fine. I told myself to suck it up and just smile?

Guess how much tip he left me?

0

Freaking nothing okay? You bloody cheap ass butt face. Really? Even if you have a drink from the bar you would have to tip your bartender right? I hope you sleep well tonight.
It's only 6 bucks anyways.

I should have ust my instincts.

Wait. There's more.

3. Stupid Ignorant Kids.

Wait a sec, you are in your mid twenties. YOU ARE NOT KIDS NO MORE!
Let me recategorize these group of people. Scrooges.
Came in, ate and drank up to a bill of 130 bucks. Paid, and walked out with no tip.
Wow. 3rd customer in a row to hit me in the face with crap like that.
My patience was already pushed to the limit my the other previous 2.

But wait......

4. Middle aged couple.
I hate to stereotype, but usually when someone walks into a restaurant, you kinda guess in your mind, what kinda of customers would they be. Rude? Demanding? Uber friendly? An awesome tipper? (How can you not think of that when that's your source of income? It makes you work for it.)
I never suspected anything of them because they were polite and all. We had great conversions throughout the dinner and they loved the sake and sushi rolls that I recommended them.
Their bill came up to 150 dollars.

Take a guess how much they tipped me? :)

ZE EFFING RO
Nothing! NOTHING!!

How could you be so cold hearted? You are a bloody middle aged couple making decent money and you bloody well know that waiters DON'T F**KING MAKE ANYTHING!



I was so mad because of the long day I had before working at another job and then coming to this shit show. Working 13 hours in a day really doesn't put you in your best mood at all. By the end of the day, I was just exhausted and filled with mixed feeling. I was upset, tired, hurt, thinking of what I did wrong...

It's just so unfair.


I never really doubted my customer service ecause I grew up in a family that's involved in businesses. Customers are always right and yada yada. I am not saying that I am perfect or anything. Every once in a while I get thrown off by something, but never was I the server who was ultimately rude, forgotten to smile, or spat in any food.



Breathe in. breathe out.




Welcome to the restaurant industry Sue-Yenn.

On the bright side, at least they didn't walk off without paying. Doesn't mean that I am still not bitter about the fact that I could have made at least 30bucks more that night.

I'm only human.

1 comment:

Clairine said...

oh no! that sounds terrible. bad tippers get bad karma. it'll come back to them eventually!